Terms of Service
Key contractual terms for using our online banking services.
1. Who we are and how to contact us
SBank provides online banking and payment services to eligible customers in accordance with applicable laws of the United Kingdom and is subject to regulation by the relevant UK authorities, including the Financial Conduct Authority ("FCA") within the scope of its permissions.
Our main contact address is:
Stc House, Speke Hall Road, Liverpool, United Kingdom, L24 9HD
You can contact us at any time using our support channels in the online banking interface or by email at support@s-bank.online. We may record and monitor communications with you for quality, training and security purposes and to keep evidence of our dealings with you.
2. Scope of these Terms
These Terms govern your general relationship with SBank in relation to our online banking services, including the opening and maintenance of payment and other accounts, the execution of payment transactions and the use of our digital channels. Additional or different terms may apply to specific products or services; in case of any inconsistency, those specific terms will prevail to the extent of the conflict.
Nothing in these Terms obliges SBank to accept you as a customer or to offer all products or features to you. We may decide, in our discretion and in line with our legal and regulatory obligations, whether to open or maintain an account, to allow you to use certain services, or to impose conditions and limits on their use.
3. Eligibility and your obligations
To become and remain a customer of SBank, you must:
- be at least 18 years old and have full legal capacity to enter into these Terms;
- meet any residency, onboarding or eligibility criteria that we set from time to time;
- provide true, accurate, complete and up-to-date information during onboarding and throughout the relationship; and
- use our services only for lawful purposes and in accordance with these Terms and all applicable laws and regulations.
You must promptly notify us of any changes to your personal or business details (for example, name, address, contact details, beneficial ownership or tax residency) and provide updated documents where we reasonably request them.
4. Account opening and verification (KYC/AML)
We are required by UK anti-money laundering and counter-terrorist financing legislation to identify and verify our customers and, where applicable, their beneficial owners and controllers. For this purpose we may ask you to provide information and documents about your identity, address, source of funds and source of wealth, and to update such information periodically or on request.
We may use electronic identity verification tools and third-party service providers to assist with these checks. By applying for an account or using our services, you authorise us to conduct such checks and to share your information with these providers to the extent necessary for that purpose.
If you do not provide the requested information or documentation, or if we are unable to complete our checks to our satisfaction, we may refuse to open an account for you, restrict or suspend your access to services, or close your account, subject to our legal and regulatory obligations.
5. Using your account and security
You are responsible for keeping your login credentials, security codes and devices safe and for all activity on your account, except where it is caused by our fault or by the fault of someone for whom we are legally responsible. You must take reasonable steps to protect your devices and to prevent unauthorised use of your account.
In particular, you agree to:
- keep your passwords, PINs and security codes secret and not share them with anyone;
- use strong, unique passwords and enable multi-factor authentication where available;
- log out of your session when you are finished using our services;
- use only trusted devices and networks when accessing your account; and
- contact us immediately if you suspect that your account or credentials have been compromised.
We reserve the right to temporarily block access to your account, or to specific features, where we reasonably believe that this is necessary to protect you or us, for example in case of suspected unauthorised access, fraud, or misuse of our services.
6. Payments and transactions
When you instruct us to make a payment, you must ensure that all details are accurate and complete (including account number, IBAN, name of the beneficiary and any payment references). We are entitled to rely on the unique identifiers that you provide, and we are not responsible for losses where a payment has been executed in accordance with your incorrect or incomplete instructions.
You should review your account statements and transaction history regularly and notify us without undue delay of any unauthorised or incorrectly executed transactions. The time limits and conditions for refunds or corrections of such transactions will be determined by the applicable law and by the specific payment service terms that apply to your account.
We may apply transaction limits, velocity limits, geographical restrictions or other controls to your account based on our risk management policies, legal and regulatory obligations and your profile. We may change these limits at any time, for example where required by law, in response to suspected fraud or financial crime, or on your reasoned request where we consider the change to be appropriate.
7. Fees and exchange rates
We may charge fees for our services, which will be disclosed to you in our pricing information, in the online banking interface or in separate product terms. Fees may include account maintenance fees, transaction fees, currency conversion charges and other charges relevant to your use of our services.
Where your transaction involves a currency conversion, we will apply an exchange rate that we determine in accordance with our policies and current market conditions. We will provide you with information about the applicable rate and any mark-ups in a clear and transparent manner where required by law.
8. AML, sanctions and fraud controls
We operate controls designed to comply with applicable AML/CTF and sanctions legislation and to prevent fraud and misuse of our services. This may include, among other things, transaction monitoring, screening of customers and payments against sanctions and watch lists, and investigation of unusual or suspicious activity.
We may delay, block or refuse to process a transaction, or restrict access to your account, where we consider this necessary to comply with our legal or regulatory obligations, to protect you or us from fraud, or where we reasonably suspect that a transaction may be linked to unlawful activity. In some circumstances we may be prohibited by law from informing you of the specific reason for such actions.
9. Information, privacy and confidentiality
Our processing of personal data is described in detail in our Privacy Policy. By using our services, you acknowledge that we will process your personal data for the purposes and on the legal bases set out in that Policy, including to comply with our legal obligations and to manage risk.
We will treat information relating to you and your accounts as confidential in accordance with our Confidentiality Policy and applicable law. We may share information with third parties where this is necessary for the provision of our services, for compliance with legal and regulatory obligations, or with your consent or instruction.
10. Communications and notifications
We will normally communicate with you through the online banking interface, by email, push notification or other electronic means. In some cases we may also contact you by phone or post where appropriate.
You are responsible for ensuring that the contact details you provide to us remain accurate and up to date. Notices and information that we send to the latest contact details you have provided, or that we publish within the secure online banking environment, will be deemed received by you within a reasonable time after sending or posting.
11. Suspension and closure of your account
You may request closure of your account at any time by contacting us through our support channels, subject to the settlement of any outstanding transactions, fees or other obligations. We will process such requests in accordance with applicable law and our internal procedures.
We may suspend or close your account, or any part of our services, by giving you reasonable notice where we decide to stop offering a product or service, where there is a change in law or regulation, or where there are other legitimate business reasons.
In addition, we may suspend or close your account without prior notice where:
- you seriously or repeatedly breach these Terms or any other applicable conditions;
- we reasonably suspect fraud, misuse of your account or involvement in unlawful activity;
- you provide false, misleading or incomplete information or fail to provide information that we reasonably require; or
- we are required to do so by law, regulation, court order or a competent authority.
Where we close your account, we will normally transfer any remaining balance to another account in your name, subject to any legal or regulatory restrictions and to our AML/CTF obligations.
12. Our liability
We will perform our obligations under these Terms with reasonable skill and care. However, we will not be responsible for any loss or damage arising from:
- your breach of these Terms or failure to comply with your security obligations;
- any inaccurate or incomplete information or instructions that you provide to us;
- events beyond our reasonable control, including failures of telecommunications, power or third-party services, strikes, industrial action, natural disasters, pandemics, acts of government or other force majeure events; or
- actions we take in good faith to comply with our legal and regulatory obligations, including AML/CTF and sanctions requirements.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any statutory rights that you may have as a consumer which cannot be waived.
13. Changes to these Terms
We may change these Terms from time to time, for example to reflect changes in our services, in technology, in applicable law or regulation, or in our business or risk management practices.
Where changes are material and affect your rights or obligations, we will give you reasonable notice in advance by appropriate means (for example, by message in the online banking interface or by email), unless we are required to make the change sooner to comply with law or regulatory requirements.
If you do not agree with the proposed changes, you may stop using our services and request closure of your account before the changes take effect. If you continue to use our services after the changes take effect, you will be deemed to have accepted the updated Terms.
14. Governing law and disputes
These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales, unless mandatory rules of another jurisdiction apply.
If you have a complaint, please contact us first using the support details provided above so that we can try to resolve the matter. If we are unable to resolve your complaint to your satisfaction, you may have the right to refer the matter to an alternative dispute resolution body or to a financial ombudsman or supervisory authority, where available under applicable law.
15. Miscellaneous
If any provision of these Terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Our failure or delay to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy, nor does it prevent us from exercising it at a later date. You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may transfer or assign our rights and obligations, in whole or in part, to another entity within our group or to a successor in connection with a merger, acquisition or restructuring, provided that this does not adversely affect your rights under these Terms.
Last updated: 19 January 2026